Coaching for Managers & Supervisors

A Four-Part Recorded Webinar Series

One-Minute Cross-Sell Coach: 3 Cross-Sell Coaching Tools

Coaching Techniques to Support a Sales Culture

This workshop is designed to help supervisors improve front-line staff cross-selling. It will help supervisors and trainers understand required leadership skills and includes tips about observation, feedback and monitoring; as well as ways to enhance the sales culture. Supervisors and trainers will receive tips and tools for:

  • Coaching to enhance performance
  • Providing positive feedback as a powerful tool
  • Improving performance by careful observation and documentation
  • Setting an example through attitude, actions and respectful behavior

Once you have registered for a webinar, select Request Login for a username and password, then select Have a Login? Watch Now to watch the webinar.


Coaching to Enhance Performance: 4 Ways to Motivate

Communication for Enhancing Skills

with Guest Speaker, Lee Brice, former SVP Strategy at a multi-billion dollar credit union

Communication is the key to being the best coach or mentor to staff members. During this session you will learn techniques to monitor and track behavior and enhance your coaching skills to:

  • Modify your personality style to be more effective
  • Improve your "active listening" skills
  • Use questions to enable the staff member to convince themselves
  • Know what three questions to always have ready

Once you have registered for a webinar, select Request Login for a username and password, then select Have a Login? Watch Now to watch the webinar.


Change Management: 3 "Moves" to Use on Staff Who are Stuck

Techniques for Helping Staff Cope with Change

Leaders/coaches/mentors/managers need to understand the change model to be effective. Leaders should help employees cope with changes so they can be more effective in their roles. In this session we will cover how managers can and should:

  • Be a "Change Agent"
  • Champion the message of change with staff, and promote a positive attitude
  • Assess the morale of staff
  • Work with the staff member who is having trouble
  • Use three "moves" on employees who are stuck

Once you have registered for a webinar, select Request Login for a username and password, then select Have a Login? Watch Now to watch the webinar.


Conflict Management: 4 Key Ways to Calm and Get Results

Resolving Conflict & Building Commitment

with Guest Speaker, Lee Brice, former SVP Strategy at a multi-billion dollar credit union

In every workplace where there is pressure to achieve goals, there are opportunities for conflicts to arise. This session offers tips to negotiate the best employee solutions by:

  • Understanding the types of conflict
  • Gaining commitment to cooperate
  • Reducing stress and promoting fairness
  • Using four steps to identify and resolve conflict

Once you have registered for a webinar, select Request Login for a username and password, then select Have a Login? Watch Now to watch the webinar.

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Credit Union Marketing University
Scottsdale, AZ
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